Services are now restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Posted Oct 29, 2025 - 15:27 UTC
Update
We are working with our provider on additional preventative actions and have successfully stabilized error rates in the environment. Our Engineering team will continue to monitor this event over the next several hours to ensure no recurrence of this issue.
Posted Oct 29, 2025 - 12:48 UTC
Monitoring
We are seeing improvements in the error rate following remediatory actions and are now monitoring the system
Posted Oct 29, 2025 - 12:08 UTC
Update
Our incident team is continuing work on resolving this incident.
Posted Oct 29, 2025 - 11:43 UTC
Update
Our incident team is continuing work on resolving this incident. We have no estimated time of resolution at this time. We will provide an update every 15 minutes.
Posted Oct 29, 2025 - 11:27 UTC
Update
We have identified a recurring issue and are taking actions for remediation
Posted Oct 29, 2025 - 11:12 UTC
Identified
We have identified an uptick in error rates re-occurring and are investigating
Posted Oct 29, 2025 - 10:22 UTC
Monitoring
Error rates have recovered to normal levels across both APIs, we are continuing to monitor
Posted Oct 29, 2025 - 08:37 UTC
Identified
We have identified an issue with Actions that is showing signs of recovery and our Engineering team are continuing to work on the issue. We will continue to update every 15 minutes.
Posted Oct 29, 2025 - 08:29 UTC
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Posted Oct 29, 2025 - 08:14 UTC
This incident affected: Auth0 US-5 (PROD) (User Authentication, Machine to Machine Authentication, Multi-factor Authentication, Management API, Auth0 Dashboard).